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AI reception & automation for service businesses

Turn website enquiries into clear next steps.

For service businesses that quote, schedule and follow up. A website chat asks the questions you would ask, then puts the enquiry in your inbox with nothing sent until a person decides.

Try the interactive demoSee how it works

The demo runs in your browser on a fictional cleaning business. Sample details only.

Interactive demo

Wattle & Wren Home Cleaning (fictional)

Customer · website chat

  1. Assistant: Hi! Welcome to Wattle & Wren. What type of clean do you need?

  2. Customer: Hi, I need an end of lease clean for a 2 bedroom apartment in Brunswick

  3. Assistant: Got it — an end-of-lease clean, an apartment, 2 bedrooms, in Brunswick. How many bathrooms?

Step 1 of 7

What came of it

  • Not yet: Qualified
  • Not yet: Question answered
  • Not yet: Sample email recorded
  • Not yet: In the owner inbox

Run by the same rules engine as the public demo, here in your browser. Sample details only; nothing leaves this page.

What came of it

Interactive demo

Your side: one inbox, and nothing sent until you say so.

The same enquiry as the customer saw it, now as your team reads it: status, the details, a suggested reply to edit, and the next step.

  1. Needs attention, up front

    What is unsure or missing is listed at the top of the enquiry, not buried in a transcript.

  2. Every detail says where it came from

    Customer said it, the chat inferred it, or staff set it. Nothing is presented as more certain than it is.

  3. No contact? It says so

    An enquiry without a contact detail is marked plainly, and never pretends the customer can be reached.

Interactive demo

Wattle & Wren Home Cleaning (fictional) · demo inbox

Enquiries

5

  • Priya

    Needs review

    End-of-lease clean · Apartment · Brunswick

  • New enquiry

    Needs review

    Deep clean · House · Northcote

    3 items need a person

  • Mei

    Needs review

    Regular (recurring) clean · Townhouse · Fitzroy

    2 items need a person

  • Dan

    Being reviewed

    Deep clean · House · Northcote

  • Alex

    Being reviewed

    One-off general clean · Apartment · Richmond

Owner view · demo inbox

Interactive demo

Priya

Needs review

Ready for review. Open it to check the details.

Next step

Open this enquiry and check the details.

Prefers
Email (chosen when the chat asked).
Contact
Email held: sam.sample@example.invalid (sample detail).
Booking
Not requested yet. Customer's preferred time: “The last week of November, a weekday morning if possible”.

Reply draft: suggested from the details, edited and approved by a person. Nothing is sent from the product; staff send it from their own email.

What the customer asked for

Type of clean
End-of-lease cleanCustomer said
Property type
ApartmentCustomer said
Bedrooms
2Customer said
Bathrooms
1Customer said
Suburb
BrunswickCustomer said
Preferred time (a preference, not confirmed)
The last week of November, a weekday morning if possibleCustomer said
Contact name
PriyaCustomer said
Contact email
sam.sample@example.invalidCustomer said

Staff alerts and a shared inbox for several staff In development

A complete enquiry: every detail given, a sample email held. It waits for a person to open it; nothing has been sent.

Features

Built around the jobs an enquiry creates.

Capture and qualify it, hand it to a person when needed, keep it in one inbox, line up the booking, and answer the way you would. One scene state per job.

The chat asks one question at a time, answers approved FAQs and records the customer's own words. The owner side fills in as it goes.

Interactive demo

Wattle & Wren Home Cleaning (fictional)

Customer · website chat

  1. Assistant: Hi! Welcome to Wattle & Wren. What type of clean do you need?

  2. Customer: Hi, I need an end of lease clean for a 2 bedroom apartment in Brunswick

  3. Assistant: Got it — an end-of-lease clean, an apartment, 2 bedrooms, in Brunswick. How many bathrooms?

Step 1 of 7

What came of it

  • Not yet: Qualified
  • Not yet: Question answered
  • Not yet: Sample email recorded
  • Not yet: In the owner inbox

Run by the same rules engine as the public demo, here in your browser. Sample details only; nothing leaves this page.

How it works

From the first message to your follow-up, in four steps.

How an enquiry moves through ScrollLabs Receptionist1. Website enquiry: The customer types what they need; the chat asks one question at a time and answers approved FAQs. 2. Handoff or contact choice: A request for a person pauses the questions. Otherwise the customer chooses email or a phone call, or skips. 3. Owner review: The enquiry waits in the owner inbox with its details, what needs attention and a suggested reply to approve. 4. Staff follow up: A person emails or phones the customer themselves, from their own email or phone. The product sends nothing.1Website enquiry2Handoff or contact choice3Owner review4Staff follow up
  1. 1. Website enquiry. The customer types what they need; the chat asks one question at a time and answers approved FAQs.
  2. 2. Handoff or contact choice. A request for a person pauses the questions. Otherwise the customer chooses email or a phone call, or skips.
  3. 3. Owner review. The enquiry waits in the owner inbox with its details, what needs attention and a suggested reply to approve.
  4. 4. Staff follow up. A person emails or phones the customer themselves, from their own email or phone. The product sends nothing.

  1. Step 1: Enquiry

    A customer writes in the chat on your website and answers a few short questions.

  2. Step 2: Contact or handoff

    They say how they would like to be followed up, or ask for a person and are handed over at once.

  3. Step 3: Owner review

    Your team opens the enquiry, sees what is unsure or missing, and edits the suggested reply.

  4. Step 4: You follow up

    Staff send the reply from their own email, phone the customer, or request a booking for a time they choose.

When it can’t help: it hands over to a person. Anything that sounds urgent gets safety advice first. Nothing is sent to a customer without someone on your team deciding.

Industries

For service businesses that quote, schedule and follow up.

Cleaning is the business in the demo. The same workflow fits trades, pest control, garden care and others: only the questions change. Pick one to see its enquiry.

  • Cleaning

    Interactive demo
    • Regular, deep or end-of-lease
    • Apartment or house, bedrooms and bathrooms
    • Suburb and a preferred time
    Cleaning example →

  • Trades & home services

    Illustration
    • What has failed and how urgent it is
    • The system, its age and the access
    • Whether an agent or owner must approve
    Trades example →

  • Pest control

    Illustration
    • What was seen or heard, and where
    • The property and the roof or garden
    • A time that suits for an inspection

  • Garden care

    Illustration
    • Mowing, hedging or a one-off tidy
    • The size of the garden and the hedges
    • How often, and which day suits
Illustration

Harbourline Plumbing (illustration)

Customer · website chat

Illustration

  1. Assistant: Hi! Welcome to Harbourline Plumbing. What do you need help with?

  2. Customer: Our hot water system stopped working this morning

  3. Assistant: Got it — no hot water since this morning. Is it a gas or electric system, and roughly how old?

Step 1 of 4

What came of it

  • Not yet: Urgency noted
  • Not yet: Phone call preferred
  • Not yet: In the owner inbox

An illustration of the same workflow for a trades business. Scripted, not run by the engine; the business is invented.

Beyond the demo

What is being built, and what is planned.

Status, not promises: none of this is a commitment, and no dates are set.

In development

  • Shared inbox

    Several staff, claims, and an audit trail of who did what.

  • Notifications

    Tell a person when an enquiry needs one, by email or webhook.

  • Calendar booking

    Request a booking in the business's own calendar for a time staff choose.

  • Tenant configuration

    Services, FAQs, coverage and greeting set per business.

  • Real contact capture

    Customers' real details, once the privacy notice is approved.

Planned

  • Reply from the inbox

    Send the approved reply without leaving the enquiry.

  • Confirmations and changes

    Confirm, cancel or reschedule a booking from the inbox.

  • Follow-up reminders

    A nudge when an enquiry has waited too long.

  • Reporting

    What came in, what was answered, what was booked.

  • More integrations

    CRMs, other calendars and SMS, as businesses need them.

Pricing

No price is set yet.

ScrollLabs Receptionist is in development. We expect a setup fee where setup is needed and a monthly subscription, agreed in writing before anything starts.

Read about pricing
Available now

Free Automation Health Check

One workflow on n8n, Zapier, Make, Power Automate or similar, looked at by hand. Up to three things worth checking, with next steps. Not a security audit; finding nothing is a valid result. First five businesses we accept.

Email ScrollLabs

Ask about ScrollLabs

Tell us about your business and what you would want help with first. We read every message by hand and reply by email.

Please leave out passwords and any customer details.

Email ScrollLabs

scrolllabs.media@gmail.com