Cleaning · an example
Interactive demoThe same handful of questions, asked the same way every time.
Regular, deep and end-of-lease enquiries arrive with the same details missing. The chat collects them one at a time and hands the enquiry to a person to quote and confirm.
Wattle & Wren Home Cleaning (fictional)
Customer · website chat
Assistant: Hi! Welcome to Wattle & Wren. What type of clean do you need?
Customer: Hi, I need an end of lease clean for a 2 bedroom apartment in Brunswick
Assistant: Got it — an end-of-lease clean, an apartment, 2 bedrooms, in Brunswick. How many bathrooms?
Step 1 of 7
What came of it
- Not yet: Qualified
- Not yet: Question answered
- Not yet: Sample email recorded
- Not yet: In the owner inbox
Run by the same rules engine as the public demo, here in your browser. Sample details only; nothing leaves this page.
The questions
What the chat asks, and what your team gets.
This is the business in the interactive demo, Wattle & Wren Home Cleaning (fictional), run by the same rules in your browser.
- Type of clean: regular, one-off, deep or end-of-lease
- Apartment, house or townhouse
- Bedrooms and bathrooms
- Suburb
- Preferred time (a preference, not a booking)
- Name, and email or a phone call for the follow-up
Wattle & Wren Home Cleaning (fictional) · demo inbox
Enquiries
1Priya
Needs reviewEnd-of-lease clean · Apartment · Brunswick
Owner view · demo inbox
Interactive demoPriya
Needs reviewReady for review. Open it to check the details.
Next step
Open this enquiry and check the details.
- Prefers
- Email (chosen when the chat asked).
- Contact
- Email held: sam.sample@example.invalid (sample detail).
- Booking
- Not requested yet. Customer's preferred time: “The last week of November, a weekday morning if possible”.
Reply draft: suggested from the details, edited and approved by a person. Nothing is sent from the product; staff send it from their own email.
What the customer asked for
- Type of clean
- End-of-lease clean
- Property type
- Apartment
- Bedrooms
- 2
- Bathrooms
- 1
- Suburb
- Brunswick
- Preferred time (a preference, not confirmed)
- The last week of November, a weekday morning if possible
- Contact name
- Priya
- Contact email
- sam.sample@example.invalid
Staff alerts and a shared inbox for several staff In development
Customer · website chat
Assistant: Hi! Welcome to Wattle & Wren. What type of clean do you need?
Customer: Hi, I need an end of lease clean for a 2 bedroom apartment in Brunswick
Assistant: Got it — an end-of-lease clean, an apartment, 2 bedrooms, in Brunswick. How many bathrooms?
Customer: 1 bathroom
Assistant: Got it — 1 bathroom. When would you like the clean?
Customer: The last week of November, a weekday morning if possible
Assistant: Got it — “The last week of November, a weekday morning if possible” as your preferred time (just a preference for now). What name should the team use? Any sample name is fine.
Customer: Priya
Assistant: Thanks — I have your name (Priya). Email or a phone call? (In this demo nobody contacts you.) You can skip this.
Customer: Email
Assistant: Which sample email should the demo record? Use one such as sam.sample@example.invalid.
Customer: sam.sample@example.invalid
Assistant: Got it — your email address. That's everything for now. In this demo it's marked “Needs review” in the demo owner view.
A complete enquiry: every detail given, a sample email held. It waits for a person to open it; nothing has been sent.
How it works
Then your staff take over.
- 1. Website enquiry. The customer types what they need; the chat asks one question at a time and answers approved FAQs.
- 2. Handoff or contact choice. A request for a person pauses the questions. Otherwise the customer chooses email or a phone call, or skips.
- 3. Owner review. The enquiry waits in the owner inbox with its details, what needs attention and a suggested reply to approve.
- 4. Staff follow up. A person emails or phones the customer themselves, from their own email or phone. The product sends nothing.
Step 1: Enquiry
A customer writes in the chat on your website and answers a few short questions.
Step 2: Contact or handoff
They say how they would like to be followed up, or ask for a person and are handed over at once.
Step 3: Owner review
Your team opens the enquiry, sees what is unsure or missing, and edits the suggested reply.
Step 4: You follow up
Staff send the reply from their own email, phone the customer, or request a booking for a time they choose.
Boundaries
What it will not do.
Rules-based, in the browser
The interactive demo follows written rules on a fictional business and calls no outside service. Sample details only.
Nothing sent automatically
The chat does not email, text or call customers. Your team decides every reply and sends it from their own tools.
A text chat, not a phone line
It does not answer or place calls. A customer who prefers a call is phoned by your staff.
No booking without you
The chat never books a job. Staff review each request, and only the business's own calendar confirms it.
Run a cleaning business?
Tell us how enquiries reach you today and what you would want handled first. ScrollLabs Receptionist is in development; read where each part stands.
Please leave out passwords and any customer details.
scrolllabs.media@gmail.com